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To ensure proper credit, please make sure your Hawaiiana Account Number for your association is entered as it appears on your coupon or statement. Any incorrect entry will result in delayed posting of your payment and may be subject to your association's late fees.

Customer Service email address:

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  • IMPORTANT: Do not enter dashes in your Hawaiiana Account Number
  • Posting of your payment to your association account is based on Hawaiiana's business hours using Hawaii Standard Time. If your payment is made before 5:00 pm (HST) on a normal business day, your payment will be posted the same day. Hawaiiana's business hours are Monday through Friday, from 8:00 am to 5:00 pm.
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  • HAWAIIANA MANAGEMENT COMPANY LTD.'S POLICIES COVERING USE OF THIS SITE. PRIVACY POLICY: We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. SECURITY POLICY: Your payment and personal information is safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including bank account number, name, and address, so that it cannot be read over the internet. REFUND POLICY: Notification of payment errors must be within 30 days of payment by calling our office. SHIPPING/DELIVERY POLICY: N/A Payment of Association fees only, nothing being shipped. RETURNED E-CHECK FEE NOTICE: A $30.00 handling fee is assessed to all returned e-check payments that cannot be processed due to insufficient funds, stop payment, or account closure. Additional bank fees may incur from your bank institution.

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